Cookies Policy | Grande Vegas Casino

About cookies

Cookies are small text files that a website may place on your computer, tablet, mobile phone or another internet-connected device. They allow the website to recognise a device and remember certain information about a visit. Cookies can help a website operate correctly, improve performance, remember preferences and provide information about how visitors use its pages.

Grande Vegas Casino may use cookies, pixels, tags, software development kits and similar technologies. These technologies may be placed by us or by service providers that help operate, secure, analyse or improve the website. Some technologies are stored on your device, while others may collect information about your browser or interactions without storing a conventional cookie.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be linked with information you provide when using the website, such as account, transaction, support or verification information. Where this happens, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

First-party and third-party cookies

First-party cookies are set by Grande Vegas Casino or by a service operating on our behalf. They may be used to support essential website functions, remember settings or understand website performance. Third-party cookies are set by external providers whose services may be included on the website. These providers may use cookies or similar technologies for functions such as analytics, security, content delivery or advertising, subject to their own privacy information.

How we may use cookies

The cookies and similar technologies used on the website may serve different purposes. The exact cookies available may change as the website, its features and the services supporting it develop. In general, they may be used for the following purposes:

Essential operation: to allow pages, account areas and other core features to load and function as intended.
Security and fraud prevention: to help detect unusual activity, protect accounts, maintain website security and support the prevention of unauthorised access or misuse.
Authentication and session management: to recognise an active session, remember that a user has signed in and maintain continuity as the user moves between pages.
Preferences: to remember choices such as language, region, display settings or cookie consent selections where those features are available.
Performance and analytics: to understand how visitors use the website, identify errors, measure page performance and improve navigation and content.
Functionality: to support features that make the website easier to use or allow content and services to operate as intended.
Communications and marketing: where permitted and where relevant, to measure the effectiveness of communications, present information that may be more relevant to visitors or understand activity across online channels.
Compliance and reporting: to maintain records of preferences, support internal reporting and help meet legal, regulatory, security or operational requirements.

Some cookies are required for the website to work. If these cookies are disabled, certain functions may not be available, pages may not operate correctly or an account session may not be maintained. Other cookies are optional and may be used only when you allow them through the cookie banner, preference tool or browser settings.

We may also use cookies to help understand whether a website feature, message or campaign has been viewed or used. This does not mean that every visitor will receive the same content, and the availability of particular features may depend on your device, browser, account status, location, consent choices and other technical factors.

Cookie categories and retention

Strictly necessary cookies

These cookies support essential functions, including security, session management, load balancing and access to requested services. They are generally needed for the website to operate and cannot always be switched off through a cookie preference tool. You may be able to block them through your browser, but doing so may prevent parts of the website from working.

Functional cookies

Functional cookies allow the website to remember choices and provide enhanced features. For example, they may help remember a selected setting or support a feature you have requested. If you reject these cookies, some personalised or convenience features may not be available, although the core website may continue to operate.

Analytics and performance cookies

Analytics cookies help us and our service providers understand how the website is used. They may collect information such as the pages visited, the time spent on a page, broad device or browser information, referring pages and interactions with website features. This information is generally used in aggregated or otherwise organised reports to improve the website, identify technical issues and assess performance.

Advertising and similar cookies

Where these technologies are used and permitted, they may help measure marketing activity, limit repeated messages or understand which content is relevant to visitors. We do not describe these cookies as essential. You may be able to refuse them through the cookie preference tool, your browser or other available controls.

Session and persistent cookies

Session cookies are normally removed when you close your browser or when the session ends. Persistent cookies remain on a device for a period set by the cookie provider or until they are deleted. The retention period can vary according to the cookie's purpose. We may review cookie use from time to time and remove, replace or change cookies as website requirements develop.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a preference cookie so that the notice does not appear every time you visit. If you clear your browser data or use another device or browser, you may be asked to make your choices again.

You can usually manage cookies through the settings in your web browser. Browser controls may allow you to view cookies, delete existing cookies, block all cookies, block third-party cookies or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should check the help information provided by your browser or device manufacturer.

Review the cookie notice or preference tool shown on the website and select the options you want.
Open your browser or device privacy settings to review, delete or block cookies.
If an external provider offers its own opt-out or privacy control, review that provider's instructions.
Return to the website's cookie settings, where available, if you want to change a previous choice.

Blocking or deleting cookies may not remove all information already collected by a provider, and it may not affect information held in an account or other records. It may also affect the way the website works. For example, you may need to sign in again, lose saved preferences or be unable to use certain features. Essential cookies may continue to be used where they are required for security or operation.

Some browsers and devices provide additional privacy controls, such as restrictions on tracking, storage or cross-site activity. These controls may not be supported in the same way by every website or service. We will treat available cookie preferences according to the options presented to you and the technical capabilities of the relevant service.

Third-party services, privacy and policy updates

The website may use third-party services for functions such as hosting, security, analytics, payment support, customer assistance, content delivery or communications. Those providers may set or access cookies and similar technologies when their services are active. Their handling of information may be governed by their own privacy policies and terms. We encourage you to review the information provided by any third party whose services you choose to use.

Cookie information may be processed on our behalf and may be shared with service providers where necessary for website operation, security, analysis, support or other legitimate business purposes. We do not use this policy to promise that a particular cookie, provider or technology will always be available. The technologies used may depend on the website version, your device, the services enabled and your consent choices.

Cookies may involve the collection of online identifiers, device information, usage information and technical details about a visit. We handle personal information in accordance with our Privacy Policy. That policy explains more about the information we collect, why it is collected, how it may be used or disclosed, how it is protected and the choices or rights that may be available to you.

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be made available on this page and may include a revised effective date where appropriate. You should check this page periodically for the current information. If a change requires a new choice, we may display an updated notice or preference tool.

If you have a question about this Cookies Policy or want to ask about your cookie preferences, please use the customer support or contact channel made available through the website. We may need to verify your request before making changes or providing information. This policy does not override any applicable website terms, privacy notice or legal requirement.